What Is Included in Your Printer Maintenance Services?
In a business environment where uptime, productivity, and print quality matter, having reliable printers is non-negotiable. Whether you operate a small office or a multi-site enterprise, printers that are not properly maintained can lead to frequent breakdowns, wasted resources, and unexpected costs. That’s why many forward-thinking organisations turn to professional printer maintenance services to keep their devices running efficiently.
One of the most common questions we receive at Printcom is:
“What is included in your printer maintenance services?”
In this comprehensive article, we’ll cover exactly what’s involved in a typical printer maintenance plan, how it helps extend your device’s lifespan, reduce downtime, and keep your print environment in peak condition—all while saving you money in the long run.
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What Are Printer Maintenance Services?
Printer maintenance services refer to a structured program of preventive and corrective care for printers, multifunction devices (MFDs), scanners, and copiers. This includes routine inspections, cleaning, performance checks, and proactive part replacements designed to keep your devices operating smoothly.
At Printcom, our printer maintenance service plans are designed for businesses of all sizes in Perth, from SMEs to enterprise-level organisations and schools. We provide both scheduled maintenance visits and on-demand servicing for urgent issues.
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What’s Included in Our Printer Maintenance Services?
Here’s a detailed look at the comprehensive services included in a typical printer maintenance agreement from Printcom:
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1. Routine Inspections and Diagnostic Checks
We perform thorough inspections to assess your printer’s overall condition and detect early signs of potential issues.
This includes:
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Checking firmware and driver versions
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Reviewing error logs and service history
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Scanning for system updates or patches
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Inspecting internal components for wear
This proactive approach helps to catch small issues before they become major (and expensive) problems.
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2. Internal and External Cleaning
Dust, paper fibres, and toner particles accumulate inside printers over time, which can lead to:
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Paper jams
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Image distortion
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Roller slippage
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Premature part failure
We clean key areas of your printer using industry-approved techniques, including:
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Printhead and platen cleaning
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Paper feed tray and roller cleaning
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Drum, fuser, and scanner glass maintenance
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Removal of debris and excess toner
Regular cleaning improves print quality and extends the life of critical components.
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3. Calibration and Print Quality Testing
Our technicians calibrate and test the printer for consistent print output. If you’ve noticed fading, streaks, or colour misalignment, this step is vital.
We check:
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Print alignment
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Colour balance (for colour devices)
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Toner distribution
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Image density and sharpness
Where needed, we adjust settings or replace worn parts to restore optimal performance.
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4. Consumable & Wear-and-Tear Component Checks
Your printer contains parts that wear down gradually with use. These include:
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Fuser units
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Imaging drums
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Developer units
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Waste toner bottles
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Rollers and belts
Our team checks the status of each component, replaces any that are near end-of-life, and advises on upcoming consumable needs. This proactive approach prevents mid-job breakdowns and unexpected disruptions.
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5. Firmware & Software Updates
Outdated firmware can lead to compatibility issues, security vulnerabilities, and performance limitations. As part of our maintenance service, we:
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Check for and install official firmware updates
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Update drivers or management software as needed
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Ensure compliance with your IT and network standards
This ensures your devices stay secure, fast, and compatible with evolving business systems.
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6. Security and Access Control Review
Modern printers are connected devices—and just like computers, they need security oversight. We perform:
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Audit of user access settings
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Review of print release configurations (e.g. PIN or ID card access)
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Advice on enabling encryption and secure print functions
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Recommendations for GDPR/HIPAA/NDB compliance
A properly maintained printer is also a secure printer—essential in industries like healthcare, finance, and law.
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7. Usage Reports and Performance Recommendations
Our maintenance plan includes optional reporting features that provide insights into your printer usage. We can deliver:
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Page counts by user or department
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Toner consumption patterns
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Downtime analysis
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Recommendations for right-sizing your printer fleet
This data helps you make smarter decisions about printer usage, upgrades, and cost-saving opportunities.
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8. Priority Break-Fix Support (Optional)
While maintenance significantly reduces the chance of breakdowns, issues may still occur. Clients under a maintenance plan receive priority access to our technician support for:
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Emergency onsite visits
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Telephone diagnostics
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Remote support
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Temporary replacement printers if needed
With guaranteed response times, you’ll be back up and running quickly—even in worst-case scenarios.
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What Types of Printers Are Covered?
We service and maintain a broad range of printer types and brands, including:
✅ Supported Printer Types:
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Laser printers (mono and colour)
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Inkjet printers
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Multifunction printers (MFPs)
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Wide-format and plotter printers
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Dot matrix and label printers (by request)
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Brother
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HP (LaserJet, OfficeJet, DesignJet)
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Epson (EcoTank, WorkForce)
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Canon (PIXMA, imageRUNNER, MAXIFY)
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Kyocera (ECOSYS, TASKalfa)
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Fuji Xerox / Xerox
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OKI
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Samsung (legacy devices)
Our technicians are trained across all major manufacturers and keep up to date with new models and service procedures.
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Benefits of Regular Printer Maintenance
Still wondering if maintenance is worth the investment? Here’s what you gain by having a professional maintenance plan:
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Reduced Downtime
Proactive care reduces the chance of hardware failure during business-critical moments.
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Extended Equipment Lifespan
Preventive maintenance helps your printer last longer—delaying costly replacements.
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Improved Print Quality
Keep documents sharp, clear, and professional with regular cleaning and calibration.
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Lower Operating Costs
Avoid surprise breakdowns and last-minute supply orders with proper part management.
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Better Resource Planning
Usage insights help you manage budgets, identify overuse, and right-size your print environment.
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Sustainability
By optimising performance and reducing waste, maintenance contributes to eco-friendly business practices.
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Why Choose Printcom for Printer Maintenance in Perth?
With over 30 years of experience, Printcom is Perth’s trusted provider of printer sales, repairs, and maintenance solutions. We help businesses across all sectors—from healthcare and education to construction and legal—keep their printers operating at peak efficiency.
Our Advantages:
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✅ Fast response times across Perth metro
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✅ Affordable scheduled maintenance plans
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✅ OEM-quality parts and tools
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✅ Onsite and workshop servicing
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✅ Friendly, experienced local technicians
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✅ Support for legacy and modern printer fleets
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✅ Custom maintenance plans to suit your volume and needs
📍 Address: 53 Railway Parade, Mount Lawley WA
📞 Phone: (08) 6270 5500
🌐 Website: www.printcom.com.au
📧 Email: sales@printcom.com.au
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Conclusion: A Smart Business Move for Print Reliability
So, what is included in printer maintenance services? In short—everything your printer needs to operate reliably, produce high-quality output, and last as long as possible. From cleaning and calibration to software updates and part replacement, printer maintenance from Printcom ensures your equipment is always business-ready.
Don’t wait for your printer to fail before giving it the care it needs. Whether you run one device or a full printer fleet, our professional maintenance services deliver peace of mind, better performance, and long-term savings.
Tags:
#PrinterMaintenancePerth #ManagedPrintSolutions #PrintcomWA #OfficePrinterSupport #PreventativePrinterCare #LaserPrinterMaintenance #MultifunctionPrinterService #BusinessPrintingSolutions #ReducePrinterDowntime #PrinterFleetManagement #PerthTechSupport #PrinterServicePlans #EcoFriendlyPrinting #CostEffectivePrinting
