Jun 4, 2025

What does MPS company do

Understanding mps services and the Modern Print Environment

Imagine walking into your office on a hectic Monday, only to find an urgent report trapped in a paper jam, toner levels flashing red, and no technician in sight—a scenario too familiar for many Australian businesses and the precise pain point mps services were born to solve. Managed Print Services (MPS) represent a holistic approach to printing, scanning, copying, and even faxing, combining hardware, software, and proactive support into one cohesive strategy that transforms piecemeal printer ownership into a predictable, data-driven workflow. In today’s hybrid work era, where digital documents and physical pages coexist, an MPS company audits usage patterns, optimises device placement, automates consumables replenishment, and delivers real-time analytics so you can finally treat printing like a service—similar to cloud email or SaaS—rather than a never-ending series of capital purchases and frantic phone calls. The result is a tighter grip on budgets, fewer interruptions, and sustainability gains that satisfy both finance and ESG stakeholders.

To appreciate the scope, consider that IDC research indicates unmanaged print fleets consume up to 3% of annual revenue and that nearly 40% of help-desk calls in mid-sized organisations are printer related—figures underscoring why Gartner lists print management among the top five overlooked IT cost centres. By outsourcing the heavy lifting to a specialised provider, you gain a single point of accountability for multi-brand fleets, remote monitoring that flags faults before they snowball, and granular reports that reveal the true cost per page for every department. Instead of guessing how much colour printing your marketing team really needs, you receive dashboards pinpointing usage spikes, plus recommendations to reroute jobs to more economical devices. From SMBs meeting tight cash-flow targets to enterprises chasing carbon-neutral goals, the modern print environment demands this level of visibility and control, and it’s precisely what an MPS company brings to the table.

The Core Functions of an MPS Company

At its heart, an MPS company acts as a strategic partner that blends consultancy, technology, and ongoing service into a continuous improvement cycle, starting with discovery and finishing—though it never truly finishes—with optimisation. First comes an in-depth assessment: technicians map every printer, photocopier, and scanner, logging age, duty cycle, and consumable usage to establish a baseline Total Cost of Ownership (TCO). Next, they rationalise the fleet, recommending device consolidation, right-sizing, or upgrades—often replacing multiple A4 desktop printers with a single energy-efficient A3 multi-function device. Implementation then follows, where new units are installed, secure print release enabled, print rules configured, and users trained to minimise disruption. Crucially, the MPS provider layers remote monitoring software on top, capturing meter reads, error codes, and supply levels in real time, which feeds directly into automated toner shipment, predictive maintenance scheduling, and fast ticket triage.

Once deployed, service delivery kicks in: break-fix support backed by Service Level Agreements (SLAs), firmware updates, driver management, and continuous optimisation reviews that adjust the plan as business needs evolve. A dedicated account manager meets quarterly to present analytics, discuss upcoming campaigns, and align the print environment with current objectives—be it reducing colour pages by 20% or cutting energy consumption by 15%. Security runs through every layer, from encrypted pull-printing that prevents abandoned output to firmware whitelisting that guards against malware. Finally, sustainability reporting quantifies paper, toner, and CO₂ reductions, reinforcing your corporate social responsibility story. In short, an MPS company functions as a hybrid of consultant, supplier, and always-on help desk, ensuring that printing moves from reactive firefighting to proactive performance management.

How PrintCom Elevates Managed Print Solutions in Perth

Operating from Perth for more than three decades, PrintCom embodies the MPS ethos yet brings unique strengths that turn good service into great outcomes. As an authorised dealer for Brother, Kyocera, HP, Oki, Epson, Fuji Xerox, and Samsung, PrintCom offers an unbiased hardware catalogue that spans entry-level deskjets to production-class multifunction devices, ensuring recommendations are based on suitability, not brand quotas. Their qualified technicians—many with OEM certifications—deliver on-site repairs across the metro area, often within four hours, meaning your marketing deck prints on time instead of waiting for a courier to ship a faulty unit interstate. Because PrintCom’s first step is a cost-savings audit, clients regularly uncover 20–30% hidden spend from unnecessary colour jobs and under-utilised devices, savings then redirected toward growth initiatives rather than consumables.

Beyond hardware, PrintCom’s extended warranties of up to five years and flexible rental or leasing plans shift capital expenditure into predictable monthly operating costs, a particularly attractive proposition for start-ups and seasonal industries that dislike tying up cash. Maintenance contracts bundle consumables, labour, and parts into one per-page rate, so there are no surprise invoices when a fuser fails. Added to that, PrintCom integrates secure print release, mobile printing, and document workflow tools that scan directly to cloud platforms like SharePoint or Google Drive, accelerating digital transformation without ripping and replacing legacy systems. The combination of local stock, rapid response, and deep brand expertise means businesses no longer juggle multiple vendors for toner, repairs, and new devices; instead, they rely on a single, Perth-based partner who owns the outcome from delivery to disposal.

Benefits Breakdown: Cost, Reliability, Sustainability

Why do organisations ranging from small accounting firms to multi-site mining companies partner with PrintCom for managed print? Because the benefits strike a balance between immediate ROI and long-term resilience. Financially, centralising procurement, maintenance, and monitoring under one roof eliminates markup stacking and reduces TCO by up to 30%. Operationally, proactive alerts mean a technician can swap a worn feed roller during scheduled downtime rather than during payroll run—an interruption cost CIOs equate to thousands in lost productivity. Strategically, PrintCom’s data-driven recommendations lower colour page ratios, shift high-volume jobs to low-cost devices, and guide investment in future-proof technologies such as inkjet line printers that consume 84% less energy than comparable lasers. Layered across these dimensions is a sustainability dividend: with automated duplexing, toner cartridge recycling, and paper-use dashboards, companies can quantify emissions savings during boardroom ESG reviews and bolster stakeholder confidence.

To illustrate the comparative value, consider the table below, highlighting common pain points, unmanaged costs, and PrintCom’s MPS remedies:

Notice how each remedy blends people, process, and technology, a hallmark of mature MPS programs. Equally important, PrintCom supports these savings with service guarantees—extended warranties up to five years, automatic firmware updates, and free staff training—that ensure gains persist long after the initial rollout. With the average printer lifespan hovering around five years, those protected warranties translate to fewer refresh cycles and a lower environmental toll, completing a virtuous circle of efficiency.

Choosing the Right Partner: Key Evaluation Criteria

Selecting an MPS provider can feel like comparing phone plans—every brochure touts “lower costs” and “better uptime,” yet deliverables and fine print differ dramatically. How can you, the decision-maker, cut through the jargon? Begin with transparency: reputable providers run a no-obligation audit that quantifies baseline costs and delivers a written savings model before any contract is signed. Next, probe breadth of service; does the vendor support all major brands or just their own badge? PrintCom’s authorised status across Brother, Kyocera, HP, Oki, Epson, Fuji Xerox, and Samsung ensures multivendor coverage. Ask for SLAs in black and white—PrintCom, for example, commits to a maximum four-hour response in metro Perth and backs it with penalty clauses. Inspect their technician credentials, spare-part inventory, and remote monitoring infrastructure; look for ISO-aligned processes and data-center redundancy to safeguard print job logs.

Beyond operational metrics, evaluate commercial flexibility. Can the provider offer outright purchase, leasing, and rental under the same umbrella? PrintCom’s tiered plans allow startups to scale gradually while enterprises standardise globally, avoiding “rip-and-replace” shock as needs evolve. Examine sustainability commitments: do they provide certified cartridge recycling and e-waste disposal? Finally, don’t overlook culture fit—an MPS engagement lasts years, so shared values around service, innovation, and accountability matter. The table below summarises critical evaluation factors and how PrintCom measures up:

Conclusion

Navigating the hidden costs and daily frustrations of printing no longer has to drain your IT bandwidth or your operating budget, because a specialised MPS company consolidates hardware, software, and expert support into a single, predictable framework that unlocks transparency and agility. PrintCom, with its multi-brand authorisations, rapid on-site response, extended warranties, and flexible rental or leasing options, demonstrates how a Perth-based provider can transform fragmented fleets into high-performance assets, cutting expenditure by up to 30% while boosting uptime and sustainability metrics. By partnering with an authority that treats printing as a managed utility—underpinned by proactive monitoring, data-driven optimisation, and qualified technicians—you gain the freedom to focus on core initiatives, confident that your mps services backbone will keep information flowing, budgets stable, and stakeholders satisfied.